Small Business Tip: Time Management Strategies, Part One
Photo by Scott Feldstein As a member of Ruby® Receptionists’ Client Services Department, I routinely answer questions about our virtual receptionists and dole out phone answering advice. It’s my job to...
View ArticleHow to Make Every Office Guest Feel Welcome
At Ruby® Receptionists, we aim to wow everyone we interact with, be it in person or when we’re answering phones. Although we’re an office full of live virtual receptionists, we don’t have a specific...
View ArticleSmall Business Tip: Time Management Strategies, Part Two
To kick off the New Year, I shared a few of my favorite time-saving tips to help manage your schedule. This week, I’d like to continue with a few more suggestions on how to make the most of your time:...
View ArticleFree Tech Tools We Love: Gravatar, Spark, and Google Docs
We’re big fans of innovation here at Ruby® Receptionists; in fact, our virtual receptionists use advanced technology to answer phones for a variety of different businesses every day. And when we find...
View ArticleGive Quality Feedback With “Start, Stop, Continue”
Ever wonder how to elicit feedback and suggestions from your staff? We understand the importance of feedback at Ruby® Receptionists. Our amazing team of virtual receptionists wouldn’t be what it is...
View ArticleOwn Multiple Businesses? Ruby’s Virtual Receptionists Can Help!
Photo by Cushing Memorial Library Are you an entrepreneur who is involved with more than one business? You’re not alone! It takes an imaginative person to start a business, and often that creativity...
View ArticleRuby Gems: February Anniversaries!
We have three Rubys celebrating anniversaries this month! First, we are grateful that dynamic virtual receptionist Jami R. came to Ruby® one year ago. In the Client Services Department, Kendra Neal —...
View Article3 Reasons Why You Shouldn’t Answer Your Own Phone
So you’ve got a great office, an unbeatable business plan, and the phone’s ringing. All set for success, right? Just one more thing: Who’s answering that phone? If you’re a business owner, you might...
View ArticleAn Unbeatable Team: Virtual Receptionists and In-House Staff
Photo by Michael Pujals We’ve talked a lot about how a live virtual receptionist service can make a great first impression for your business. However, what if you have already have someone in-house who...
View ArticleMeet Ruby, Your Real, Live Virtual Receptionist!
Ruby® Receptionists gets her close-up! There’s nothing quite like video to capture the essence of who we are, what we do, and why we do it. Take two minutes to learn a little more about Ruby, your...
View ArticleWhy Click-to-Call is Vital to Your Small Business Growth
What if the very moment a potential customer conjured up a need, you could magically appear to say, “I can do that for you!” No more spending big bucks on glossy ads just to garner a sale or two....
View ArticleHow Does Call Forwarding Work?
If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...
View ArticleTackling the Classic Dilemma: Hire In-House or Outsource?
The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...
View ArticleThe Secret to Charming Callers Every Time
Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...
View ArticleWhat Mobile Callers Want & How to Deliver
If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...
View ArticleFrom Click to Customer: How to Capitalize on the the Inbound Call Renaissance
There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...
View ArticleSmall is BIG: How Customer Service is Boosting Business
As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...
View ArticleHow Ruby Became Ruby: Our Small to Big Story
With millions of delighted callers and thousands of businesses grown, Ruby Receptionists® has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four...
View Article15 Customer Touchpoints to Revolutionize Your Small Business
In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business...
View ArticleTop 10 Customer Service Posts for Small Business
Small Business Week is the perfect time to brush up on customer service, and these popular blog posts from The Watercooler archives are a solid place to start. Check out our compilation of reader...
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