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Small Business Tip: Time Management Strategies, Part One

Photo by Scott Feldstein As a member of Ruby® Receptionists’ Client Services Department, I routinely answer questions about our virtual receptionists and dole out phone answering advice. It’s my job to...

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How to Make Every Office Guest Feel Welcome

At Ruby®  Receptionists, we aim to wow everyone we interact with, be it in person or when we’re answering phones. Although we’re an office full of live virtual receptionists, we don’t have a specific...

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Small Business Tip: Time Management Strategies, Part Two

To kick off the New Year, I shared a few of my favorite time-saving tips to help manage your schedule. This week, I’d like to continue with a few more suggestions on how to make the most of your time:...

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Free Tech Tools We Love: Gravatar, Spark, and Google Docs

We’re big fans of innovation here at Ruby® Receptionists; in fact, our virtual receptionists use advanced technology to answer phones for a variety of different businesses every day. And when we find...

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Give Quality Feedback With “Start, Stop, Continue”

Ever wonder how to elicit feedback and suggestions from your staff? We understand the importance of feedback at Ruby® Receptionists. Our amazing team of virtual receptionists wouldn’t be what it is...

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Own Multiple Businesses? Ruby’s Virtual Receptionists Can Help!

Photo by Cushing Memorial Library Are you an entrepreneur who is involved with more than one business? You’re not alone! It takes an imaginative person to start a business, and often that creativity...

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Ruby Gems: February Anniversaries!

We have three Rubys celebrating anniversaries this month! First, we are grateful that dynamic virtual receptionist Jami R. came to Ruby® one year ago. In the Client Services Department, Kendra Neal —...

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3 Reasons Why You Shouldn’t Answer Your Own Phone

So you’ve got a great office, an unbeatable business plan, and the phone’s ringing. All set for success, right? Just one more thing: Who’s answering that phone? If you’re a business owner, you might...

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An Unbeatable Team: Virtual Receptionists and In-House Staff

Photo by Michael Pujals We’ve talked a lot about how a live virtual receptionist service can make a great first impression for your business. However, what if you have already have someone in-house who...

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Meet Ruby, Your Real, Live Virtual Receptionist!

Ruby® Receptionists gets her close-up! There’s nothing quite like video to capture the essence of who we are, what we do, and why we do it. Take two minutes to learn a little more about Ruby, your...

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Why Click-to-Call is Vital to Your Small Business Growth

What if the very moment a potential customer conjured up a need, you could magically appear to say, “I can do that for you!” No more spending big bucks on glossy ads just to garner a sale or two....

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How Does Call Forwarding Work?

If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...

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Tackling the Classic Dilemma: Hire In-House or Outsource?

The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...

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The Secret to Charming Callers Every Time

Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...

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What Mobile Callers Want & How to Deliver

If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...

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From Click to Customer: How to Capitalize on the the Inbound Call Renaissance

There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...

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Small is BIG: How Customer Service is Boosting Business

As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...

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How Ruby Became Ruby: Our Small to Big Story

With millions of delighted callers and thousands of businesses grown, Ruby Receptionists® has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four...

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15 Customer Touchpoints to Revolutionize Your Small Business

In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business...

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Top 10 Customer Service Posts for Small Business

Small Business Week is the perfect time to brush up on customer service, and these popular blog posts from The Watercooler archives are a solid place to start. Check out our compilation of reader...

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